01
Listens like a person
The agent hears the caller out — questions, context, and interruptions — then answers in a calm, human tone.
A receptionist thatlistens.answers.books.transfers.
Reseptive is a complete voice receptionist. It hears the caller, answers general questions, books or moves visits, talks to EHRs like CareCloud and eCW, and transfers the call when a person should take over.
Live call
Clinic receptionist
Agent
Good morning, this is the clinic receptionist. How can I help you today?
Caller
I have a question about Saturday hours — and I need to move Tuesday’s visit.
Agent
We’re open until two on Saturday. I can reschedule Tuesday now, or transfer you to the desk if you’d rather speak with someone.
The console
Watch the front desk
as it happens.
Calls, bookings, and the calendar in one operations view.
The agent
A complete receptionist.Not a booking bot.
It listens, understands, and answers. Callers get a humanistic voice with enough clinic information to help — including questions that have nothing to do with a slot.
02
Answers what people actually ask
Hours, directions, insurance, preparation, providers, and clinic policy. If the knowledge is in the practice, the agent can speak it.
03
A receptionist with the full desk
Not a booking bot. It holds enough clinic information to run the front line: greet, inform, schedule, and know when to step aside.
04
Every detail the caller needs
From “are you open Saturday?” to visit instructions and follow-up — callers get the answer, not a hold queue.
Scheduling
Book it.Cancel it.Move it.
The same conversation can create a visit, release a slot, or change the time — then confirm it before the caller hangs up.
Live schedule
Tuesday · same call
9:00
Open
10:30
Aisha · follow-up
2:00
New visit
Saye · confirmed
4:00
Open
Booked 2:00p · still on the line
01
Book
Find an open slot, confirm the visit, and write it into the schedule while the caller is still on the line.
Booked 2:00p · still on the line
02
Cancel
Locate the existing appointment, cancel it cleanly, and free the time for someone else.
Waiting on this call
03
Reschedule
Move a visit to a new time, keep the same context, and confirm the change before hanging up.
Waiting on this call
Records
Talks to CareCloud,eCW, and more.
The agent interacts with different EHRs — look up what a receptionist may share, book or move the visit, and write it back to the record the clinic already runs.
Agent
On the call
Front desk receptionist
Writing the visit
CareCloud
READschedule.openings
HOLDTue 14:00
WRITEappointments.create
OKsynced · CareCloud
01
CareCloud
Look up schedules, book or move visits, and write the encounter back into CareCloud while the caller is still on the line.
Linked on this call
02
eCW
The same conversation can read and update eClinicalWorks — appointments, patient-safe details, and the front-desk tasks your clinic allows.
Ready to connect
03
And other EHRs
Reseptive is built to interact with different electronic health records, not a single vendor. If the practice runs it, the agent can work with it.
Ready to connect
Handoff
Transfers the callinside your workflows.
When a person should take over, the agent does not drop the line. It warm-transfers into the right queue — billing, clinical, or the desk — and stays until the handoff is done.
HANDOFF PIPELINE · LIVE
3 queues · 0 dropped›
Incoming: "I need billing — Tuesday’s visit was charged twice."
HANDOFFS
1,247
ON THE LINE
Live
AVG HANDOFF
1.8s
ROUTES
Billing · Clinical · Desk
Warm transfer
The agent stays with the caller, briefs the next person, and hands the call off so nobody repeats their story.
Route by intent
Billing, clinical questions, new patients, or the nurse line — workflows decide where the live transfer lands.
Never a dead end
If the agent cannot finish the task, it transfers. The caller is not left in a loop or a voicemail.
How it works
Hear them.Help them.Hand off.
Listening
The call starts. The agent greets, listens, and stays human.
Listening
It listens
A caller reaches Reseptive. The agent greets them, hears the request, and keeps the conversation human.
Answering
It answers or acts
General questions are answered from clinic knowledge. Appointments are booked, cancelled, or rescheduled on the same call.
Writing the record
It talks to the record
Schedules and visit details are read and written through the EHR the practice already runs — CareCloud, eCW, or another record system.
Transferring
It transfers when a person should
If the request needs a human, the agent warm-transfers into the right workflow and stays until the handoff is complete.
The line is answered.The desk stays human.
Put a receptionist on every call — one that listens, answers, schedules, talks to the record, and transfers when a person should take over.